Donor Care Specialist

Gift of Life Marrow Registry Inc. • Boca Raton, FL, US • published 2026-09-21 22:42:50.137945

Description

**Summary Statement** The Donor Care Specialist motivates potential donors in the Gift of Life’s registry to complete a confirmatory blood draw or extended testing. **Responsibilities** * Contacts donors via the telephone and/or e\-mail when called for further testing after initial recruitment. * Speaks with the donor and motivates with educational information on the donation process. * Seeks first contact support from donor advocates as necessary * Schedules donors for blood sample collections, coordinates testing kit distribution, and tracks deliveries. * Follows up with donors, drawing laboratories, phlebotomists, donor contacts, registries and transplant centers. * Troubleshoots unexpected complications associated with scheduling procurement and delivery of samples. * Develops relationships with phlebotomy services and laboratories. * Documents all procedures and workflows and recommends process improvement. * Performs other departmental duties as necessary, including but not limited to donor database maintenance, recruitment initiatives and web\-based research. * Researches donors and calls associated contacts via social media. * Responsible for meeting individual and group Ke...

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