Service Desk Analyst

SRS Distribution • McKinney, TX, US • published 2026-09-23 05:43:16.036311

Description

**Position Purpose:** The Service Desk Analyst at the company plays a crucial role in delivering exemplary customer service and technical support to our Corporate and Branch locations, acting as the primary point of contact for all technical issues. Responsible for providing Tier 1\-2 support, this position demands prompt response to service requests across various communication channels, diligent documentation, and adherence to service level agreements, while also executing user maintenance and troubleshooting in accordance with established protocols. The ideal candidate is required to possess a high\-school diploma or GED with relevant desktop administration experience, strong communication skills, a valid driver's license, and the capacity to work in diverse environments, demonstrating an ability to maintain punctuality and collaborate effectively on team projects and after\-hours support rotations. **Key Responsibilities:** * Deliver exceptional first\-tier and second\-tier technical support to all users across Corporate and Branch locations, ensuring seamless resolution of technical issues and maintaining operational continuity. * Respond efficiently and within Service Level A...

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