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Night Auditor/Guest Service Agent

Sailport Waterfront Suites • Tampa, FL, US • published 2026-10-17 08:22:26.576028

Description

Overview: The Night Auditor is responsible for managing the front desk operations and overseeing all departments of the property during the overnight hours. They ensure the highest degree of quality guest care is maintained at all times, through prompt and courteous service. Responsibilities: **Night Auditor/Guest Service Agent responsibilities include, but are not limited to:*** Responsible for overseeing activities of all overnight staff on property including Housekeeping, Loss Prevention, PBX, and Maintenance * Interacting with guests * Prepares summary of cash, check and credit card activity * Accurately performs all overnight audit reports and procedures according to property and company policy * Handles any guest issues or complaints, using appropriate service recovery methods * Executes policies and procedures for the front office, including following rate programs * Responds to emergency situations and immediately notifies GSM, Resort Manager, or General Manager, when appropriate * Communicates overnight events and issues to the management team by completing the Night Auditor’s Report * Assists in maintaining a safe and secure environment; reports suspicious persons, activi...

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