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Customer Service & Account Specialist

Bridgestone HosePower, LLC • Orange Park, FL, US • published 2026-10-10 15:03:03.659529

Description

**Job Summary** The Customer Service and Account Specialist supports sales teams and customers by managing orders, responding to inquiries, maintaining pricing, and coordinating with purchasing and warehouse operations. The ideal candidate is detail\-oriented, organized, and able to multitask effectively in a fast\-paced environment. **Essential Duties and Responsibilities** **Order Management** * Enter and process customer orders using the Bridgestone HosePower ERP system. * Distribute order documentation to appropriate warehouse teams. * Confirm orders with customers via email or customer portals and provide estimated ship dates. * Initiate part requests with the Purchasing Department for new or modified orders as needed. **Customer \& Sales Support** * Respond promptly and professionally to customer and sales representative inquiries via phone and email. * Provide quotes, pricing details, order status updates, and shipment tracking information. * Assist customers with product returns and RMA processing. * Support basic technical inquiries and assist with product identification. **Pricing \& Documentation** * Maintain and update customer pricing files. * Manage cost files as requ...

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