Operations Delivery Manager

WHSmith • Jamaica, NY, US • published 2026-09-22 10:42:51.287514

Description

The **Operations Delivery Manager** is a property\-based Field Operations leadership role responsible for driving operational performance, people capability, sales enablement, and execution consistency within an assigned airport or resort property. This role is embedded within one property and serves as the operational business partner to the Multi\-Unit Manager, store leaders, and frontline teams. . **Key Impact:** * Customers: Experience consistent service, strong product availability, clean and compliant stores, and reliable execution across the assigned property. * Store Teams: Receive clear direction, coaching, accountability, and development that strengthens leadership capability and improves store\-level execution. **People Development, Coaching \& Capability Building** * Coach store leaders and frontline teams on day\-to\-day operational routines, customer engagement, selling behaviors, inventory execution, compliance expectations, and consistent execution of company standards. * Identify capability gaps and deliver targeted coaching, training, and reinforcement to improve consistency and performance across the property. * Support onboarding, leadership development, success...

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