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Customer Service Specialist

PPC Flexible Packaging • Oak Creek, WI, US • published 2026-10-10 21:03:06.186062

Description

Are you someone who **thrives on solving problems**, building strong customer relationships, and being the go‑to expert others rely on? Do you love working in a fast‑paced environment where no two days are the same? If so, we’d love to meet you! We’re looking for an **energetic, customer‑obsessed Senior Customer Service Specialist** to support our Sales team and a portfolio of key customers—while also serving as a mentor and leader within our Customer Service team. **What You’ll Be Doing** As a **Customer Service Specialist**, you’ll play a critical role in delivering a best‑in‑class customer experience from order entry to final delivery. **Customer Experience \& Order Management*** Own customer orders end‑to‑end, ensuring accuracy, pricing, lead times, and on‑time delivery * Proactively review open orders and communicate changes before customers have to ask * Create shipping releases and manage expedited shipments when needed * Process returns, credits, samples, and pricing requests with speed and accuracy * Partner closely with Sales and cross‑functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more) **CRM \& Process Excellence*** Maintain customer d...

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