Payroll and Customer Service Specialist

Mercantile Processing Inc • Georgetown, DE, US • published 2026-09-23 05:43:16.093591

Description

**About Mercantile Processing** =============================== Mercantile Processing, Inc. (MPI) provides payment and payroll solutions to merchants while supporting agents and referral partners across a variety of industries. We are committed to delivering responsive, knowledgeable service and practical solutions that help our customers and partners confidently navigate their payment technology and business needs. **Position Details** ==================== **Location** Havre De Grace, MD **Work arrangement** On\-Site **Employment** Full\-time **FLSA status** Nonexempt **Schedule** M\-T 8AM\-5PM / F 9AM\-5PM **Reports to** Head of Service **Pay range** $22\.00 \- $25\.00 per hour **Other compensation** Overtime / KPI bonus **Position Summary** ==================== The Payroll and Customer Service Specialist provides day\-to\-day support for MPI’s payroll merchants and contributes to the continued development of MPI’s payroll services. This role helps merchants with onboarding, product education, account maintenance, troubleshooting, and ongoing service needs. The position also supports the broader Customer Service team with merchant inquiries and general service requests. **What Yo...

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