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Engagement Director

HSO • Remote, US • published 2026-10-09 09:03:26.633147

Description

**As an Engagement Director you can expect to...** -------------------------------------------------- * Serve as the executive leader for a portfolio of 3\-5 strategic client accounts representing more than $10 million in total revenue, ensuring alignment between client objectives and HSO's business goals. * Own overall client satisfaction, retention, and reference ability across assigned accounts while serving as the executive escalation point for critical client concerns and complex issues. * Build and strengthen trusted relationships with client executives, sponsors, and key stakeholders, positioning HSO as a strategic advisor and long\-term partner. * Lead account planning efforts and growth strategies that expand revenue through additional services, solution offerings, and geographic opportunities. * Partner closely with Sales, Delivery, Practice Leaders, and Solution Leads to identify, pursue, and close account expansion opportunities. * Drive financial performance across assigned accounts by maintaining or exceeding profitability targets, utilization goals, and commercial objectives. * Ensure strong commercial governance through disciplined change order management and minima...

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