Manager 2, Data Science - Intuit Customer Success

Intuit • San Diego, CA, US • published 2026-09-22 16:42:36.649915

Description

**Overview** ------------ The Intuit Customer Success (ICS) Data Science \& Analytics team is seeking an exceptional Manager 2, Data Science to lead measurement of expert\-driven service excellence across our CG expert workforce. You will lead a team of data scientists covering five interlocking areas: expert\-driven conversion initiatives, VEP operational capabilities (work item management, scheduling, and appointments), training efficacy and expert upskilling strategy, expert quality and service\-guidance adherence, and labor optimization across our Team of Experts. Collaborating closely with VEP (Virtual Expert Platform), Expert Network, and Service Design leaders, you will build the measurement backbone needed to see and optimize service excellence end\-to\-end (E2E) at scale for CG — with a particular focus on conversion and customer\-serving time outcomes. Your contributions will be instrumental in shaping the future of customer success at Intuit as we build a service platform to empower our customers beyond core product use. This is your opportunity to join this exciting and transformational journey. **Responsibilities** * Own the measurement strategy across CG's expert serv...

Get jobs like this daily in Telegram: @careeri_bot