Customer Experience Intern - Summer 2027

Park Place Technologies • Highland Heights, OH, US • published 2026-09-21 22:42:50.059409

Description

**What you’ll be doing:** * Assist with customer feedback programs through various VoC (voice\-of\-customer) initiatives including but not limited to CSAT, NPS, and others * Assist with researching and understanding the end\-to\-end customer/employee experience to identify internal and external areas of improvement * Research root causes of experiences where possible and assist in developing a solution via projects managed by the CX team * Assist with production/maintenance of project deliverables including, program specifications, project plans, and process documentation * Utilize data visualization tools to report and analyze feedback * Assist with planning events for Customer Advisory Board * Other duties as assigned **What we are looking for:** * Currently pursuing a degree in business, computer science, or a related field. * Demonstrated analytical and problem\-solving skills, with an interest in working with data sets. * Familiarity with Excel and the ability to manipulate data effectively. * Good communication skills with a desire to grow in presenting findings and insights. * Strong organizational skills and the ability to contribute to multiple projects simultaneously. * S...

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