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FRMS Customer Service Specialist

Connect Service Solutions LLC • Sheridan, AR, US • published 2026-10-10 03:03:06.999156

Description

**JOB SUMMARY** The CUSTOMER SERVICE SPECIALIST (CSS) serves as the primary point of contact for the assigned Project Managers (PMs), contractors, and the internal service team. The CSS owns communication and coordination of service requests from receipt through work order completion, ensuring timely updates, accurate PCMS documentation, and consistent follow\-through. The CSS partners with Generalists and Invoice Specialists to compete handoffs and keep work moving. **JOB DUTIES AND RESPONSIBILITIES:** * RECEIVE, REVIEW, \& DISPATCH SERVICE REQUESTS: Receive service requests from assigned PMs and enter all required information into PCMS. Review the request, work order details, priority, location, scope, and available supporting information before dispatch. Identify and assign an appropriate contractor in accordance with program requirements; communicate the scope and expectations. Confirm contractor acceptance and obtain an estimated time of arrival (ETA). * OWN CONTRACTOR COORDINATION \& WORK ORDER PROGRESS: Communicate directly with contractors from work order acceptance through completion. Follow up on scheduling, arrival, work progress, findings, delays, outstanding actions, a...

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