Customer Experience Program Manager (R-19945)

Dun & Bradstreet • Florham Park, NJ, US • published 2026-09-21 22:42:50.145032

Description

**Shape the Future with Dun \& Bradstreet** At Dun \& Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Customer Experience Program Manager is responsible for managing and scaling enterprise Voice of the Customer (VoC) programs and strategies that support customer experience transformation and business decision\-making. The role designs and optimizes customer feedback programs, applying best practices in survey methodology, governance, data quality, and reporting. This role will work cross\-functionally with Product, Sales, Operations, Technology, Go\-to\-Market, and other stakeholder groups, the role integrates customer insights into business processes and provides actionable information that supports performance improvement and customer\-focused decisions. ### **Key ...

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