Senior Manager-Operations

Sagility • Remote, US • published 2026-09-22 23:43:00.325741

Description

**About Sagility** ------------------ Sagility combines industry\-leading technology and transformation\-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of a Senior Manager Operations is to contribute to the overall client satisfaction, retention and account profitability objectives by ensuring the operational performance standards for assigned accounts are met and enhanced. **Job title:** Senior Manager\-Operations **Job Description:** **Education:** High School Diploma or equivalent required. BA/BS in Business Administration or related field or equivalent preferred but not necessary. **Experience:** 5 \+ years experience in customer service, call center or related field, including 4 years in management. Multi\-site and Healthcare Industry Preferred **Mandatory Skills:** * Exceptional interpersonal, customer service, problem\-solving, verbal ...

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