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Account Manager

Think Unified • Arlington, TX, US • published 2026-10-01 09:58:24.908972

Description

Job Description: Account Manager \*\*Position:\*\* Account Manager \*\*Location:\*\* Arlington, TX \*\*Reports To:\*\* CEO Overview We are seeking a motivated and customer\-focused Account Manager to join our growing Managed Services Provider (MSP). In this role, you will serve as the primary relationship owner for assigned clients, ensuring their satisfaction, retention, and growth. You will act as a trusted advisor, connecting client business needs with technical solutions and collaborating with our service delivery team to ensure excellent outcomes. This is a hands\-on role that combines customer service, technical understanding, and sales/account growth responsibilities. Key Responsibilities Client Relationship Management \- Serve as the main point of contact for assigned clients, ensuring high levels of satisfaction and trust. \- Maintain and Strengthen relationships with client stakeholders at all levels. \- Conduct regular Strategic Business Reviews (SBRs) to align IT strategy with client goals. \- Act as escalation point for client concerns and coordinate resolutions with the service team. Account Growth \& Retention \- Identify opportunities to expand services, cross\-sell...

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