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Customer Asset Management Specialist

RB GLOBAL • Monrovia, CA, US • published 2026-09-28 20:55:42.463649

Description

The Customer Asset Management Specialist is responsible for offsite location asset support. In addition, this role will also handle the more challenging interactions with customers. * Responsible for review of asset situation and recommend next steps including relocation and abandonment. * Accountable for informing \& and enforcing the Terms \& Conditions to customers. * Position is the escalation path for Customer Care Core team challenging customer interactions. * Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly. * Review storage charges per Terms and Conditions and negotiate to entice customer to pick up assets. * Be the Customer Care’s core team’s go to for difficult customers regarding pickup and asset site scenarios. * Provide solution options to the Customer Care Manager when dealing with an issue. * Coordinate with other departments to ensure customer satisfaction. * Perform other duties as assigned. * 1\-3 years working within a Customer Service in a Sales Support or Logistics environment * Excellent verbal and written communication skills * Ability to listen \& empathize with the customer, working...

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