Operations Supervisor

SoftDev Incorporated • Albany, GA, US • published 2026-09-22 23:43:00.325659

Description

Continent Upon Contract Award The Freedom of Information Act (FOIA) Operations Supervisor directs the day\-to\-day work of FOIA and Privacy Act case processors. The supervisor manages "First In, First Out" (FIFO) case assignment, production flow, training reinforcement, quality feedback, rejected\-case corrections, and staff coverage. Must be on duty during contractor working hours. Essential Duties and Responsibilities * Assign Track 2 cases from the FOIA Immigration Records SysTem (FIRST) queue on a first\-in, first\-out basis and balance workloads across qualified processors. * Monitor daily and weekly production, aging, queue status, rejection rates, resubmission deadlines, attendance, and system availability. * Ensure processors correctly validate requester identity, entitlement, consent, request type, supporting documents, and responsive records. * Provide real\-time guidance on redactions, exemptions, referrals, case notes, special processing, page counts, and final action letters. * Coordinate with quality staff to communicate findings, coach employees, document recurring errors, and implement corrective actions. * Ensure rejected cases are corrected and resubmitted to Gove...

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