Principal Software Engineer - AI Control Tower (AICT)

ServiceNow • Santa Clara, CA, US • published 2026-09-22 04:42:21.919959

Description

**Company Description** It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI\-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. **Job Description** **The Role** The AI Control Tower is ServiceNow's central hub for governing every AI model, agent, and dataset across the enterprise. We're building the infrastructure that enterprises will depend on as agentic AI moves from experiment to production. We're looking for a **Principal Engineer** who has built 1\.0 products before: architecting from first principles, solving deep technical hurdles with early customers, and building technical foundations that compound adoption over time. You'll report to...

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