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Director of Guest Experience

Jamul Casino • Jamul, CA, US • published 2026-11-05 12:59:21.416528

Description

**About Jamul Casino Resort** Jamul Casino Resort is San Diego’s newest and closest casino resort, delivering the region’s most genuinely entertaining experience. Since opening in 2016, Jamul has grown into a premier destination featuring seven restaurants, more than **1,600 slot games, 50 table games, a Poker Room, live entertainment,** and **award\-winning dining**—all set against breathtaking views. In 2025, Jamul expanded into a full resort with the opening of **our luxury hotel, rooftop pool deck, and full\-service spa and salon**—solidifying Jamul Casino Resort as a top Southern California getaway. Recognized as the **Best Place to Work in 2023 and 2024**, Jamul continues to deliver unforgettable guest experiences while fostering a culture rooted in **F.I.R.S.T. values** and a commitment to being a genuinely generous employer and community partner. **Summary** The Director of Guest Experience will lead initiatives to elevate guest satisfaction, loyalty, and service excellence across Jamul Casino Resort. In this strategic leadership role, you’ll oversee guest experience programs, analyze feedback and service metrics, enhance guest recovery efforts, and collaborate across depar...

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