Manager of Product Operations – Customer Engagement

athenahealth • Belfast, ME, US • published 2026-09-23 11:43:00.941030

Description

Join us as we work to create a thriving ecosystem that delivers accessible, high\-quality, and sustainable healthcare for all. **Manager of Product Operations – Customer Engagement** We are looking for a Manager of Product Operations – Customer Engagementto lead our alpha/beta customer engagement program within our RCM Transformation division. In this role, the Manager of Product Operations – Customer Engagement will manage a team responsible for customer identification, recruitment, and engagement during product development while simultaneously evolving how we engage customers and transforming manual processes into scalable, automated solutions. This individual will use data and analytics to inform decisions about customer engagement, process improvements, and strategic priorities. This is a unique opportunity for a leader who thrives in managing both evolution and growth. The Manager of Product Operations – Customer Engagement will be responsible for maintaining a high\-performing alpha/beta program that engages approximately 9,000 customers across hundreds of tests while building toward a future state where work is more automated, strategic, and integrated across teams. At the s...

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