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IAM IT Operations Analyst I

Upbound Group • Plano, TX, US • published 2026-10-27 09:18:10.526853

Description

Location: 5501 Headquarters Dr, Plano, Texas, 75024, United States of America **Position Summary** ==================== The IAM IT Operations Analyst I provides foundational operational support for identity lifecycle and access management activities across Microsoft Entra ID, Active Directory, ServiceNow, Workday, Microsoft 365, and downstream enterprise applications. The role processes approved access requests, supports joiner, mover, leaver, transfer, and contractor lifecycle events, troubleshoots routine identity and authentication issues, maintains accurate records, and escalates complex or security\-sensitive matters to senior IAM or Cybersecurity resources. This position partners with IT Support Services, IAM Engineering, HRIS, Cybersecurity, and application support teams to deliver secure, timely, and customer\-focused service. **Key Responsibilities** ======================== **Identity and Access Management** Provision, modify, disable, and deprovision user accounts and access in accordance with approved requests and documented procedures. Support joiner, mover, leaver, rehire, transfer, promotion, and contractor identity lifecycle events. Administer users, groups, license...

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