Director of End User Services - Empire State University

Empire State College • Saratoga Springs, NY, US • published 2026-09-21 22:42:50.039303

Description

**Location:** Saratoga Springs, NY **Category:** Professional **Job Type:** Full\-time **Posted On:** Mon Sep 21 2026 **Job Description:** Empire State University seeks a Director of End User Services within the Office of Information Technology. The Director of End User Services provides leadership and operational oversight for all end\-user IT services across the university. This role is responsible for delivering a seamless, high\-quality technology experience for faculty, staff, and students by leading user support services including: the IT Service Desk, Desktop Support, managed desktop environment, A/V and conference room technologies, and IT support for large campus events. The Director plays a critical leadership role in advancing IT service management (ITSM) maturity across the institution, driving excellence in service delivery, service catalog development, and performance measurement through KPIs and continuous improvement practices. Additionally, this position serves as the institutional lead for IT change management, ensuring that technology changes are effectively planned, governed, communicated, and adopted with minimal disruption. This role champions a user\-centric ...

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