Clinic Services Specialist - Urology

The University of Iowa • Iowa City, IA, US • published 2026-09-22 23:43:00.277934

Description

The University of Iowa Health Care Department of Urology is seeking a Clinic Services Specialist. This position is responsible for duties related to access, scheduling, wayfinding and support to assure effective and efficient delivery of health care services striving toward an excellent patient experience. Positions in this job family are engaged in one or more activities related to scheduling patient appointments, serving as a patient advocate, handling patient access requests, handling service recovery incidents, ensuring appointments are scheduled appropriately, checking in patients and scheduling follow up appts at checkout and using independent judgement to best ensure the patient has an excellent experience. * Schedule patient appointments and tests and coordinate appointments with other University of Iowa Health Care departments utilizing the EPIC system, assuring compliance with established guidelines. * Perform reception coverage; assist with patient appointment check in process through the Epic systems; greet patients upon arrival to the clinic; answer questions in a manner that applies service excellence principals; update patient address, phone, insurance, MSP data and ...

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