Inbound Customer Representative

Travers Tool • Duncan, SC, US • published 2026-09-22 16:42:36.766194

Description

**About Us** Founded in 1924, Travers Tool Co. is a family\-owned distributor of industrial and metalworking products with locations in NY, SC, and CA. We're known for a collaborative, family\-oriented culture with real growth opportunities — many of our team members have moved from entry\-level roles into leadership. **The Role** The Customer Experience Specialist provides solution\-based support while proactively identifying opportunities to create customer value, protect revenue, and deepen relationships. The role combines accurate, timely transaction execution with the Project EDGE operating mindset: Every Discussion Generates Engagement. Specialists are expected to move beyond order processing by spotting opportunities, preventing avoidable lost sales, using approved engagement language, and collaborating across departments to deliver a consistent and valuable customer experience. **What You'll Do** **1\. Customer Service \& Transaction Excellence** * Provide support to Telesales, Field Sales, Web, Marketplace, and unassigned customers across inbound calls, email tickets, chat, web, and marketplace requests. * Accurately and timely process quotes, orders, and customer\-service...

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