Senior Technical Consultant - Customer Journeys

Adobe • San Jose, CA, US • published 2026-09-21 22:42:50.061177

Description

Role Summary The Senior Customer Journeys Technical Consultant leads complex marketing technology implementations across B2C customers, with a strong focus on Adobe Journey Optimizer. This role combines technical delivery leadership, marketing automation expertise, and consulting capabilities to drive value for our customers and support the growth of our product offerings. What You’ll Do Lead and implement marketing automation and customer journey solutions across B2C customers , demonstrating hands‑on experience with marketing technologies to deliver Adobe Customer Journeys technology and specifically, the Adobe Journey Optimizer (AJO) , within the broader Adobe Experience Cloud solution stack. Drive marketing personalization, experimentation, and optimization strategies that improve customer engagement, increase conversion, and improve overall marketing performance. Act as a strong partner to Product and Engineering , by providing structured platform feedback, advocating for customer needs, and supporting ongoing product development and roadmap evolution. Bring deep industry knowledge and consulting expertise to guide clients through standard methodologies . Challenge assumptions...

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