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Guest Service Host

Play Spin Win Brands • Lyons, IL, US • published 2026-10-01 09:58:24.900196

Description

**Reporting:** Senior Multi\-Unit Manager and/or Multi\-Unit Manager **Description:** The Guest Service Host serves as the first point of contact for all guests and vendors visiting our gaming cafes. This versatile role combines multiple responsibilities to deliver exceptional service, ensuring every guest enjoys an outstanding gaming experience. The Guest Service Host is someone who is welcoming, customer\-focused, and understands the importance of prioritizing guest satisfaction while maintaining efficient operations. **Expectations:** * Act with integrity and honesty in all work\-related duties. * Maintain the operations of the store independently during each scheduled shift. * Maintain a positive work environment for employees, guests, and vendors. * Uphold state, local, and company standards, regulations, and site inspections * Collaborate with fellow employees and managers. **Responsibilities:** * Provide exceptional customer service. + Genuinely create memorable experiences for all our guests, every shift, every day, every time. + Anticipate customer needs by actively listening and offering tailored solutions. * Be knowledgeable of vgt machines, games, and features, and how ...

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