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Customer Service & Order Specialist

Ponca City Development Authority • Ponca City, OK, US • published 2026-10-10 03:03:06.997304

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Description

**Position Summary** KR Automation, Inc. is seeking a highly organized, dependable, and detail\-oriented **Customer Service \& Order Specialist** to support daily business operations, customer communications, and administrative functions. This position will serve as a central point of contact for incoming customer inquiries while assisting the sales team, repair department, and management with day\-to\-day responsibilities. The ideal candidate will possess excellent communication skills, strong organizational abilities, and the initiative to independently manage multiple tasks and follow through to completion. **Essential Duties \& Responsibilities*** Monitor and manage the company's shared sales email inbox, ensuring incoming messages are responded to, assigned, or directed to the appropriate personnel in a timely manner. * Answer incoming phone calls professionally, assist customers with general inquiries, and direct calls to the appropriate department or employee. * Monitor and respond to customer inquiries submitted through the company website. * Identify prospective customers and direct new sales opportunities to the designated Sales Representative. * Maintain accurate records...


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