USER SERVICES SPECIALIST

Central Michigan University • Mount Pleasant, MI, US • published 2026-09-19 11:37:38.746076

Description

Oversees User Services Operations Sunday through Thursday evenings. Shares oversight and responsibilities of the User Services functions that include: Collection Maintenance, Inventory, Microforms Printers/Copiers/Scanners, patron safety and compliance, and stewardship of the building. Hires, schedules, trains, supervises and evaluates student employees in all aspects of customer service and other functions of the unit. **Required Qualifications** Associate’s degree. One year of library work experience or equivalent. Demonstrated ability to supervise and direct the work of others. Effective organizational skills and strong attention to detail and accuracy. Ability to handle multiple priorities in a fast\-paced environment. Ability to work in a team setting while also having the capability to work independently with independent judgment and with minimum supervision. Demonstrated verbal and written communication skills. Demonstrated positive interpersonal skills. Demonstrated customer service skills. Ability to work evenings and weekends as assigned. Demonstrated effective problem resolution skills. Demonstrated ability to perform work using a variety of online systems and productivi...

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