Project Engineer

Upward Technology • Toledo, OH, US • published 2026-09-22 04:42:21.945604

Description

**Systems \& Project Engineer** In the first 60 days, you will operate as a Tier 2 Service Desk Engineer by resolving escalated tickets, learning our clients and processes, and helping stabilize service desk operations. Once that foundation is established, the role transitions into a Project Engineer focus: planning and executing client onboarding projects, infrastructure deployments, and technical initiatives across networking, server, security, and advanced Microsoft tooling. We are looking for someone with strong fundamentals, a good attitude, and the ability to grow into the project side of this role with proper support. **Phase 1 (Days 1–60\):** Tier 2 Service Desk — Learn the environment, stabilize support operations, build client trust. **Phase 2 (Day 61\+):** Project Engineer — Lead and execute client onboarding and infrastructure projects across networking, server, security, and advanced Microsoft tools. **Phase 1: Tier 2 Service Desk (First 60 Days)** Your primary focus during onboarding is to get up to speed quickly, support our clients well, and develop a deep understanding of our processes and environments. Specific responsibilities include: * Resolving escalated Tier ...

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