IT Analyst I - Central Service Desk

MacLean Power Systems • Fort Mill, SC, US • published 2026-09-22 10:42:51.171782

Description

MacLean Power Systems (MPS) is a leading manufacturer of engineered products and solutions used in the maintenance, repair, upgrade, and construction of transmission, distribution, and substation infrastructure. LEADING THE WAY™ in innovation, MPS is dedicated to keeping the power infrastructure performing optimally by supplying world\-class solutions to fulfill the needs of customers who maintain electrical services to consumers worldwide. We operate seventeen facilities across North America and continually invest in our manufacturing capabilities to better serve our customers. Learn more at www.macleanpower.com Job Summary The IT Analyst I serves as the first point of contact for employees seeking technical assistance. This position is responsible for responding to service desk tickets, troubleshooting common hardware and software issues, providing excellent customer service, and ensuring timely resolution or escalation of incidents and service requests. The role supports Microsoft 365 applications, Windows devices, user account management, and standard business applications while maintaining accurate documentation within the IT service management (ITSM) system. Team members are ...

Get jobs like this daily in Telegram: @careeri_bot