Field Service Specialist

Greenlight Networks • Rochester, NY, US • published 2026-09-22 16:42:36.724476

Description

This position is responsible for initial points of contact for our customers, ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra\-high\-speed internet service. Acting as a point person for management of any field escalations as well as managing customer escalations and issues. **Essential Functions:** * Ensure workplace safety Ensure OSHA, NESC, NEC, and GLNs safety regulations and precautions are followed for all work activities * Handle escalations appropriately and professionally delivering excellent customer service experience * Assist with troubleshooting equipment failures and service affecting problems * Cable testing and documentation (all media types). * Installation, maintenance, and troubleshooting of fiber optic systems and networks. * Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations. * Working as part of a collaborative team to ensure premiere service to our business and residential customers. * Helping with other business\-related du...

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