Customer Service Administrator

Protos Security • Roanoke, VA, US • published 2026-09-22 04:42:21.951845

Description

**Company:** Protos Security **Job Title:** Service Agent **Reports To:** Service Manager **Location:** Roanoke VA, On\-Site **Company Overview** Protos Security, a subsidiary of Security Services Holdings, is one of the nation’s leading providers of physical security services. Headquartered in Norwalk, Connecticut, Protos delivers security guarding and off\-duty law enforcement solutions across the United States, supported by offices throughout the U.S. and international locations in Canada and the United Kingdom. By combining experienced security professionals, responsive service and purpose\-built technology, we provide clients with greater visibility, accountability and control over their security programs. We are raising the standard for how physical security is managed and delivered, helping protect people, property and communities. **Position Summary** Provides support to Senior Service Agent: Communicates objectives and work assignments to the field to ensure delivery of quality services, responds appropriately to customer inquiries, verifies and corrects vendor time and attendance. The Service Agent will be based in the Roanoke Service Center and will report directly to a ...

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