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Resident Service Specialist

UDR • Germantown, MD, US • published 2026-10-03 03:13:59.964072

Description

UDR is seeking a Resident Service Specialist to join our team at Seneca Place (468 units) in Germantown, MD. GENERAL SUMMARY OF DUTIES: Responsible to coordinate responses to resident service issues as well as tracking and following up on move\-in satisfaction. Maintain company customer service standards within the community. Complete various administrative functions associated with residents’ needs, Move\-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities. Provide coordination to ensure high quality resident customer service. SUPERVISION RECEIVED: Reports directly to Community Director, Senior Community Director or Resident Services Manager. SUPERVISION EXERCISED: N/A ESSENTIAL FUNCTIONS: Move\-In Coordination 1\. Ensure each new resident has a move\-in orientation conducted by appointment. 2\. New residents are contacted within seven days of move\-in to ensure they are satisfied and to report any issues. Onesite Responsibilities 1\. Scan all required move\-in documents into Onesite. 2\. Oversee Pending Tasks. Customer Service Administration 1\. Guide walk\-in traffic and minimize the wait time. 2\. Handle any walk\-in ...

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