Customer Service Specialist

Pet Resource Center of Kansas City • Kansas City, MO, US • published 2026-09-19 05:37:23.258128

Description

The **Customer Service Specialist** plays a key role in supporting hundreds of families every week by providing compassionate, accurate, and efficient service. This role is responsible for assisting clients with information about PRC services, answering inquiries, resolving concerns, scheduling appointments, and ensuring a positive experience for every client—whether interactions occur by phone, email, or in person. As a front desk team member, clear communication, empathy, and professionalism are essential. This position upholds PRC’s core values, promotes a high level of customer care, and supports smooth clinic operations by working collaboratively with teammates, doctors, and leadership. **Operational \& Administrative Support** * Collaborate with teammates and doctors regarding patient needs, client questions, and scheduling. * Use PRC software to accurately record patient services and update client information. * Support pharmacy tasks, including prescription fulfillment following proper protocols. * Maintain awareness of vaccine protocols, handling guidelines, and clinic workflow. * Safely transport pets to and from the building when needed, ensuring calm and secure handling...

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