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Branch Operations Quality Controls Manager

KEMBA Financial Credit Union • Columbus, OH, US • published 2026-10-09 03:03:30.870535

Description

Title: Branch Operations Quality Controls Manager Reports to: Director of Operations Supervises: Operations Quality Controls Specialist Status: Exempt **Objective** The Branch Operations Quality Controls Manager leads branch operational excellence by overseeing quality control programs, audit readiness, risk mitigation, cash management, and operational compliance across the organization. This role drives consistent execution of internal controls, supports audit and regulatory activities, manages remediation efforts, and serves as a strategic partner to branch leadership. Through process improvement, training, and cross\-functional collaboration, the position enhances operational efficiency, strengthens compliance, and elevates the member experience. **Duties and Responsibilities** **Operational Leadership \& Branch Oversight** * Provide leadership and oversight of branch operational functions to promote consistency, efficiency, compliance, and service excellence across all branch locations. * Direct and supervise the daily activities of assigned associates to ensure operational objectives and service standards are met. * Provide coaching, guidance, and ongoing development to suppor...

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