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Working Student Customer Care (m/f/d)

Chrono24 • Karlsruhe • published 2026-08-31 03:23:54.836191

Description

AboutAs a Working Student in Customer Care at Chrono24, you support the team that keeps the quality of our customer service consistently high. Working within established procedures and guidelines, you help review support cases against clear quality criteria, keep our knowledge base accurate and up to date, and spot recurring patterns that help the team improve. This role suits someone who is structured, reliable, and enjoys careful, detail-oriented work within a clear framework. It is a great entry point into customer operations if you want to understand how a high-quality support organisation really works, from the inside. The position is based at our Karlsruhe office.What you can expectSupport our quality assurance process by reviewing a defined set of customer cases against clear criteria and documenting your findings for the responsible teams.Help maintain and improve our internal knowledge base, updating articles, closing content gaps, and flagging outdated information so agents always work from reliable sources.Identify recurring questions and patterns in tickets and share them as input for process and content improvements.Assist the Customer Care and Complaint Management tea...

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