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Head of Customer Experience

comstruct ICT • Munich • published 2026-09-23 05:43:16.165692

Description

The mission:comstruct is building the agentic workforce for European construction. Our agents turn paper delivery notes, fragmented invoices and offline supplier decisions into structured, real-time data and live decisions, embedded inside the largest contractors in Europe and the US. To accelerate this journey, we secured a €12.5M seed financing round from 20VC and Google Ventures, along with top European investors. About the role 🦺As our Head of Customer Experience you own the entire post-sales journey of our customers. You lead a team that covers everything from Solution Engineering and POV Implementation through Rollout and Adoption to Expansion and Support. Your mission: flawless rollouts and a customer experience that makes comstruct the operating system of every construction site. What you will be building 🏗️Build and lead the CX org: You hire, develop and coach the team across the entire customer experience journey. From scoping ERP architectures in Solution Engineering to resolving requests in Support. You set the structure, the standards and the pace.Make technical rollouts a machine: POVs, supplier integrations, on-site onboardings and multi-site rollouts - you turn what...

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