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Support Analyst I

KORE WIRELESS • Westbury, NY, US • published 2026-09-25 05:23:59.481823

Description

The IT Support Analyst provides technical support to employees by troubleshooting hardware, software, network, and system issues. This role serves as the primary point of contact for end\-user technology support, ensuring timely resolution of incidents, excellent customer service, and minimal disruption to business operations. The IT Support Analyst supports desktop systems, enterprise applications, user accounts, and IT equipment while contributing to continuous improvement of IT service delivery. **CORE RESPONSIBILITIES:** * Provide first\- and second\-level technical support for onsite and remote end users via phone, email, chat, and ticketing systems. * Diagnose and resolve hardware, software, operating system, network, and connectivity issues. * Install, configure, and maintain desktops, laptops, mobile devices, printers, and peripherals. * Provision, modify, and deactivate user accounts, permissions, and access rights. * Support enterprise applications, including troubleshooting user access and functionality issues. * Manage and prioritize support tickets to meet established service level agreements (SLAs). * Document incidents, resolutions, procedures, and technical knowledg...

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