IT Help Desk Specialist

Rockford University • Rockford, IL, US • published 2026-09-19 05:37:23.263844

Description

Rockford University invites applicants for the position of Help Desk Specialist. The selected candidate will be responsible for troubleshooting malfunctioning equipment, supporting audio/visual requirements for events, and supporting the University for all information technology needs. **DUTIES:** * Use and maintain work order tracking system to ensure all work orders are entered and updated. * Perform a variety of technical tasks ranging from installation of computer hardware and software to troubleshooting malfunctioning equipment including desktop computers, laptops, printers, projectors, mobile phones and desk phones, etc. * Support Audio/Visual requirements for various demands and events. * Provide Audio/visual setup, breakdown, inventory control, configuration, repair, recording and other requirements as needed. * Perform installations, upgrades and backups of software and hardware applications. * Maintain the personal computer workstations, productivity applications, anti\-virus software, utilities, and workstation LAN connectivity. * Troubleshoot software and hardware failures. * Identify network problems when they occur and assist Network Administrator with troubleshooting...

Get jobs like this daily in Telegram: @careeri_bot