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Specialist, Service Recovery
American Airlines • Fort Worth, TX, US • published 2026-10-10 15:03:03.659396
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**Intro** --------- Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! **Why you'll love this job** ---------------------------- The Specialist, Service Recovery supports American Airlines' global network of service recovery partners by monitoring performance, ensuring compliance with company standards, coordinating training and communications, and assisting with escalated customer issues. The role serves as a key liaison between internal teams and partner locations, using reporting and trend analysis to identify improvement opportunities, drive operational consistency, and enhance the customer experience across the global network. **What you'll do** ------------------ *As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certai...
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