Financial Resource Specialist

Mercyhealth • Lake Geneva, WI, US • published 2026-09-23 11:43:00.880732

Description

**Essential Duties and Responsibilities** * Follow and administer all Mercyhealth financial policies and guidelines. In depth knowledge of collection laws, an understanding of statement cycles, and the bad debt process. * Maintain a thorough knowledge base of the registration and cash drawer process. Follow all necessary frontline workflows in regards to payment posting, cash drawer balancing and adhere to all cash compliance policies. * Researches and performs audits on patient accounts to determine where balances are due, from third party payers or patient responsibility. * Meet with patients in person or via telephone to counsel patients/customers on billing concerns, account balances, services costs/estimates and various insurance resources. * Establish payment plans with patients and follow up on broken payment arrangements when appropriate. Research patient accounts, process refunds and pay in full discounts. * Communicate with physicians, patient care staff and hospital/clinic reception regarding out of network insurance status, medical urgency and other patient billing/ insurance issues. * Thorough understanding of how to identify if charges are correct. In depth understand...

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