Bilingual Service Center Specialist II

Cox Automotive • Atlanta, GA, US • published 2026-09-19 11:37:38.744904

Description

**Cox Automotive** is currently seeking a **Bilingual** **Service Center Specialist II** to join our team in **Orlando, Florida** or **Atlanta, Georgia**. **Fluency in both English and Spanish is required for this role.** **Job Summary:** The Service Center Specialist II works in the Employee Service Center (ESC) as part of a dedicated team of HR professionals, serving more than 29,000 Cox Automotive employees in the United States and Canada. This role delivers exceptional customer service via phone and digital channels, including chat and SMS. The Specialist ensures all inquiries are logged as tickets, provides timely support, and determines when issues require escalation to ensure appropriate and efficient resolution. As the first point of contact for HR\-related questions, the Service Center Specialist II consistently demonstrates professionalism, ownership, and a high standard of customer care. The schedule for this role is Monday \- Friday, 9:00 am EST to 6:00 pm EST. **Your Role:** * Independently manages incoming calls, emails, and digital communications to the ESC, utilizing internal tools to support customers with inquiries or issues. * Creates and documents cases for all ...

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