Customer Program Manager

TRG • Gilbert, AZ, US • published 2026-09-22 23:43:00.313314

Description

The Customer Program Manager (CPM) owns the long\-term relationship with assigned enterprise customers and is responsible for coordinating technology deployments, lifecycle management, and ongoing program delivery for the duration of the customer relationship. This role acts as the primary trusted advisor and escalation point for the customer across all internal teams. The CPM leads large\-scale technology deployment, rollout, and lifecycle management projects for enterprise customers. This role serves as the primary point of accountability for project planning, customer communication, deployment readiness, order execution, scheduling, and successful delivery. The ideal candidate combines strong project management skills with a hands\-on operational mindset and is comfortable working across sales, operations, field services, logistics, procurement, and customer teams to drive projects from initial order receipt through final deployment completion. This position is highly visible within the organization and requires the ability to manage multiple concurrent projects while maintaining exceptional customer satisfaction, operational execution, and long\-term account continuity. Experie...

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