Contact Center Specialist

Arbor Financial Credit Union • Kalamazoo, MI, US • published 2026-09-22 10:42:51.205111

Description

**Contact Center Specialist Benefit Highlights** * Hybrid work schedule (2 days remote) * Schedules that work around student classes * Paid vacation, personal, sick, holiday, volunteer \& birthday time off * 401(k) with 6% match and 4% profit\-sharing contribution * Employee Assistance Program to prioritize your wellbeing * Loan and mortgage discounts \+ higher rates for savings products **Starting Wage:** $18\.85/Hour, based on experience **Location:** Kalamazoo, MI **About The Role** The Part\-time Contact Center Specialist serves as the first point of contact for members, providing support across phone, email, and digital channels for card services, lending, and account transactions. This role combines professional call center experience with proactive relationship\-building to resolve inquiries, promote financial wellbeing, and ensure member satisfaction. **Where You’re Headed** Contact Center Specialists develop broad knowledge of Arbor’s digital platforms, products, services, and polices, which equips them to grow into roles such as Digital Services Specialist, Assistant Manager, Personal Banker, or consumer lending positions. With access to internal openings in departments l...

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