Life Services Member Engagement Specialist I

CareSource • IN, US • published 2026-09-20 04:55:23.774599

Description

**Job Summary:** Life Services Member Engagement Specialist I is responsible to act as first point of contact for new Life Services members and direct them through the Intake Process. **Essential Functions:** * Act as first point of contact for new Life Services/JobConnect members, and direct them through the intake process * Starts each intervention with members wondering, “What does the world look like for this person, and how can I meet him or her where they are? What are his or her unique needs, and how can CareSource help?” In each interaction, the employee will aspire to help the member to feel informed, empowered, and supported by CareSource * Answer and route incoming telephone calls to proper personnel or initiate intake process for first\-time callers; verify and complete intake process for each new member * Create and maintain new member files * Provide timely and accurate documentation * Actively participate in team meetings maintain basic knowledge of department activities * Maintain basic knowledge of department activities * Build and strengthen member relationships by providing quality customer service * Maintain communication with new members after Life Services eve...

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