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988 & Crisis Admin Support

Comprehend Inc • Maysville, KY, US • published 2026-10-14 08:32:16.607774

Description

Position Summary: This dual position provides administrative and direct support for 988 \& Crisis. The role requires strong communication skills, attention to detail, and the ability to function calmly and effectively in high\- pressure situations. The individual must be client\-focused and able to seamlessly manage both in\-person and virtual responsibilities. Key Responsibilities: 988 Crisis Line Duties: * Answer incoming calls within 20 seconds from individuals in crisis, including those at high risk of suicide. * Assess and screen callers for suicidal ideation, intent, and other high\-risk behaviors. * Coordinate active rescues, both voluntary and involuntary, for individuals in immediate danger. * Provide appropriate referrals and resources tailored to caller needs. * Complete documentation for each contact, including encounters and outcomes. * Offer follow\-up calls and refer contacts to Engagement Resource Specialists or other staff as needed. * Consult with Team Lead or supervisory personnel during emergencies or complex calls. * Report unusual call types, high call volumes, or technical issues to the Team Lead. * Work collaboratively with the 988 team to ensure quality and...

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