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CS Specialist I - Customer Service Center

WesBanco Bank, Inc. • Frankfort, KY, US • published 2026-10-18 08:19:22.233163

Description

**Schedule is 11****am to** **8****pm****,** **Sunday** **through Thursday****, including some Federal Reserve holidays (MLK day, President's Day, Juneteenth, Indigenous People** **Day** **and Veteran's Day)** **SUMMARY:** Responsible for identifying, responding to, and resolving customer requests related to bank products and services in the Bank's call center. The Customer Service Specialist I is often the primary interaction a customer may have with the bank and provides professional and courteous customer support while adhering to required metrics. Customer inquiries are expected to be responded to and resolved within established departmental service levels. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Personally, models the standards of the Bank's Mission, Vision, and Pledge. Processes inbound calls from all queues, including account questions, product and service ...

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