Premier Account Manager

Granite Telecommunications • Quincy, MA, US • published 2026-09-22 04:42:21.967246

Description

**General Summary of Position:** A Premier Account Manager at Granite serves as a client\-facing liaison for Granite's customers, focusing on delivering high\-quality, enterprise\-level support and maintaining strong relationships. Granite is looking for a business\-focused and customer\-service oriented professional to manage high\-value corporate accounts and ensuring top\-tier satisfaction and support. **Responsibilities:** * Maintain and manage Granite's Premier (platinum\-tier) accounts. * Remain available 24×7 to support assigned accounts. * Schedule and conduct weekly meetings with clients; document action items and follow up promptly. * Service issue resolution and technical coordination, working closely with Granite's technical teams to address outages, bandwidth allocation, Quality of Service (QoS) concerns, and overall network performance. * Billing inquiries and detailed reporting, handling customer billing questions and generating comprehensive service usage and performance reports. * Proactively identify opportunities to grow and expand accounts, ensuring continued customer satisfaction and revenue growth. * Communicate actively with clients, internal sales teams, and...

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