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Patient Services Specialist - One Health OBGYN Prosperity

Advocate Aurora Health • Charlotte, NC, US • published 2026-09-19 05:37:23.256252

Description

Essential Functions * Exemplify caring and compassionate customer service to create an excellent patient experience * Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations * Demonstrates critical thinking skills and decisive judgment in an often\-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision * Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience * Encourages patient utilization of front\-end technology during the registration process * Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office * Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations * Monitors inventory and stock medications, narcotics, and...

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