Customer Service Specialist

Thrive Pet Healthcare • Austin, TX, US • published 2026-09-21 20:11:33.959666

Description

**Description** Customer Service Specialist Veterinary Growth Partners (VGP) is looking for a motivated, customer\-focused Customer Service Specialist to join our team and help veterinary practices get the most value from their VGP membership. This is a great opportunity for someone who understands the veterinary industry, enjoys building relationships, and takes initiative to solve problems and improve the member experience. The ideal candidate is organized, adaptable, comfortable working independently, and confident communicating with veterinary professionals, members, and vendor partners. What You'll Do * Provide exceptional service and support to prospective and current VGP members. * Respond to member inquiries and provide guidance on VGP membership benefits. * Manage member accounts, including enrollments and account updates. * Conduct onboarding and check\-in calls with members. * Support members in utilizing VGP's Vendor Benefits, Educational Programs, and Management Support. * Assist with resolving member concerns and identifying solutions that support member satisfaction and retention. * Evaluate non\-routine member requests and use sound judgment when determining appropr...

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