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Customer Service Specialist

White Trash Services • Victoria, TX, US • published 2026-10-14 08:32:16.597735

Description

Job Summary: The Customer Service Specialist will interact with the company’s customers by addressing inquiries and providing a high level of customer support for company services. *Supervisory Responsibilities:* * None Duties/Responsibilities: * Interacts with customers via telephone, or in person to provide support and information services. * Sets up and maintains customer accounts. * Ensures that appropriate actions are taken to resolve customers’ issues and concerns. * Fields customer questions and concerns; forwards to appropriate staff when issues are beyond the representative’s knowledge. * Maintains customer accounts and records of customer interactions with details of inquiries or comments. * Consults with customers to understand their needs and preferences related to services. * Explains services, suggesting and selecting options suitable for the customers’ needs. * Coordinates information between customers and operations staff. * Processes customer payments, assists with invoicing and billing. * Performs other related duties as assigned. Required Skills/Abilities: * Excellent communication skills including active listening. * Excellent interpersonal and customer service ...

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